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Business Operations Analyst



IT, Sales & Business Development, Operations
United States · Remote
Posted on Tuesday, June 11, 2024

Whether they’re building great payment software or collaborating with a client, every CardFlight employee is committed to empowering small businesses to accept electronic payments with ease. Our team works primarily remote in over 25 US states and is passionate about delivering easy to use software to help small businesses accept payments from their customers. Joining our team means that you will be part of a fast-moving company, work collaboratively with others, and have a direct impact on making payments simpler for small businesses.

CardFlight is seeking a Business Operations Analyst to join our Finance team. The Business Operations Analyst will be responsible for supporting monthly recurring processes across sales operations, supply chain and analytics as well as working on ad hoc cross-functional projects. This is a great opportunity to be a part of a fast-moving growth company. This position reports to the Director of Business Operations.

What You’ll Do

Sales Support and Operations

  • Support recurring reporting needs for key customers and internal management stakeholders, including monthly billing statements
  • Support sales operations processes related to commissions calculations and customer performance vs. budgeted expectations
  • Assist in management of models and dashboards used to forecast SaaS and hardware revenue by customer

Business Operations

  • Support recurring KPI reporting needs for major customers and internal management stakeholders
  • Assist in management of data analytics tools
  • Assist in organizing and maintaining customer contract documentation as well as internal team process documentation
  • Perform quality assurance on outputs from business operations processes as well as customer-facing communication/documentation
  • Provide comprehensive and adaptable operational support for high-priority business initiatives, ensuring tasks are executed efficiently and can be adjusted quickly to meet evolving requirements

Data Analysis

  • Respond to data / information requests from internal and external stakeholders

Team Engagement

  • Become immersed in the payments industry
  • Get involved with company-wide meetings and outings
  • Obtain and maintain a full understanding of our clients’ needs

What You’ll Bring to the Table

  • 1-2 years of work experience in operations, project management and/or analytical roles
  • BA/BS degree
  • Ability to thrive in a fast-paced environment
  • Strong interpersonal and communication skills
  • Ability to collaborate effectively with multiple team members with competing demands
  • Strong organizational skills to manage recurring deadlines while supporting new, agile initiatives
  • Proven ability to improve upon existing processes
  • Proficient in MS Office & Google Suite
  • Some experience with Salesforce & Tableau (or similar data analytics tool) or willingness to learn

Why You'll Love Being A Part Of Our CardFlight Team

  • Location-neutral work environment
  • Home-office equipment stipend
  • Flexible paid time off
  • Employee Engagement (Lunch & Learns, team building events)
  • Learning & Development culture
  • Comprehensive health benefits
  • Competitive compensation and company ownership/stock options
  • And more!!

Our signature product, SwipeSimple, is used by 125,000+ small businesses across the country. SwipeSimple is a software solution that enables small businesses to accept payments seamlessly via phone, tablet or computer. SwipeSimple is sold through a partner network comprising financial institutions, merchant service providers, and independent sales organizations. The solution is also sold directly by CardFlight through SwipeSimple Connect.

The standard annual base pay range for this role is $60,000-$75,000. In addition to a competitive base salary, this position is also eligible for cash bonus and equity awards based on factors such as experience and performance. At CardFlight, we lead with respect for one another, our customers and business partners, vendors, and prospective employees. Our objective is to ensure CardFlight team members are passionate about the growth of our company, supported in their personal growth and development, and connected to their colleagues. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.