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Technical Support Engineer

Linker - Cloud Fulfillment Platform

Linker - Cloud Fulfillment Platform

IT, Customer Service
Posted on Wednesday, September 13, 2023

We are the fulfillment experts who strive to make 1-day delivery for all customers a reality instead of a wish. We expose the real potential of e-shops and allow them to enter new European markets without unnecessary efforts, delays, and complex formalities - with just one click.

In simple terms, we take all the logistical issues off the shoulders of eCommerce and D2C companies - taking them on ourselves, while our clients can focus on their business growth.

Linker Cloud Fulfillment Network grows every day powered by our Order Management System which manages all logistic operations. We process monthly hundreds of thousands of orders through 35 warehouses in 24 countries. However, we are not attached to these numbers as we know they will go up in a moment and maybe you will contribute to it as well.

If you are looking for a work environment, where every team member plays a crucial role in an entire service development process just scroll down carefully and join our story.

Key responsibilities

  • Provide IT support for organization employees and support for customers using our product

  • Log, prioritize, and escalate the support issues and requests

  • Manage computer hardware, office equipment, and networks

  • Work with product development team and infrastructure team on solving incidents and problems reported by the customers

  • Work with Office and HR managers to ensure employees have necessary IT tools and use them in a secure way

  • Automate manual tasks by writing scripts or by using configuration management tools

  • Take part in design and implementation of IT security policy

  • Write documentation for existing and new service components


Desired qualifications  

  • Knowledge of operating system administration on both the server and desktop - Linux (Red Hat-derived, Ubuntu), Microsoft Windows, and macOS.

  • Proficiency in at least one general purpose scripting language (bash, python, PowerShell, etc.)

  • Knowledge of IP networking and common application protocols (HTTP, DNS, DHCP, etc.)

  • Understanding of identity management and security issues

  • Strong problem solving skills, desire to learn, and curiosity

  • Communicative spoken and written English

  • Courtesy and basic soft skills, due to frequent interaction with non-technical users

  • Team player – always willing to give support to others and ask for help if needed

  • Experience with provisioning and configuration management tools (Ansible etc.) will be considered an advantage

  • Having personal open source projects will be considered an advantage

  • Running Linux on a personal workstation will be considered an advantage


What we offer

  • Work in a very innovative company delivering SaaS software used by fast-growing e-commerce and logistics industries

  • Opportunity for significant personal growth, fueled by interaction with IT experts

  • A highly motivated team with a strong focus on personal growth and open communication

  • Private healthcare in Luxmed

  • B2B employment

  • Competitive salary

  • Hybrid work model (2 days office / 3 days remote)

  • Office located in Warsaw


Final steps before our joint journey begin