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Customer Success Manager



New York, NY, USA
Posted on Friday, June 30, 2023

Want to be a part of a revolution in how businesses are managed? Mosaic is the work management software that gives managers superpowers.

Mosaic is the AI-Powered workforce management software that is radically changing how companies are operated. We're ushering in the future of hybrid remote organizations, connected by our AI-Powered workforce management and intelligence tools. This is a rare opportunity to be part of a high-growth venture backed startup pursuing a world-changing mission.

We're looking for a Customer Success Manager who will provide support to new clients and drive engagement with the platform. This role will work closely with our VP of Sales, Head of Product and Director of Marketing in supporting new team onboarding and analyzing platform usage. You should bring some CSM experience, a good attitude, strong work ethic, and a desire to help build a world-class SaaS startup.


  • Work closely with clients to understand their specific needs
  • Guide accounts through an onboarding process and ensure successful software implementation into their day to day operations
  • Answer customer chat and email messages
  • Coordinate and/or implement customer account set up, training, and integrations
  • Ensure customers use the product correctly and oversee usage
  • Build-out our self- service customer support tools, including videos and knowledge base articles to help users master Mosaic
  • Effectively communicate technical concepts to audiences of varying technical ability.


  • Bachelor’s degree
  • Excellent written and verbal communication skills, strong presentation skills
  • 1-4 years' experience as a CSM in a SaaS startup, preferably a complex B2B product
  • Comfortable working in a fast-paced startup environment


  • Rare meaningful stock options in a high-growth startup
  • World-class medical, dental, and vision policies
  • A fun culture including team events, happy hours, and day trips (post-pandemic)
  • This is a remote position with small Mosaic offices cropping up in most major cities in the US and Canada for hybrid remote working.
  • Work with hardworking, nice people who are committed to making a difference!
  • ...And much more