About Mosaic

Mosaic is the AI-powered workforce management software revolutionizing how companies operate. We’re leading the future of hybrid organizations by connecting teams with intelligent resource planning and operational analytics.

As a high-growth, venture-backed startup with a world-changing mission, Mosaic gives you the opportunity to make a measurable impact at scale — shaping how modern enterprises plan, execute, and optimize their people operations.

Role Overview

We are seeking a Forward Deployment Engineer (FDE) who combines strong engineering ability with customer-facing problem-solving. You’ll be responsible for deploying, customizing, and scaling Mosaic’s integrations and AI workflows for enterprise customers.

This is not a typical “solutions” role — you’ll work hands-on with our codebase, APIs, and infrastructure, adapting Mosaic to complex environments (including hybrid, on-premise, and air-gapped systems).

The ideal candidate thrives in ambiguity, bridges technical and business needs seamlessly, and drives customer outcomes from deployment to success — all while collaborating closely with Product, Engineering, and Customer Success.

Key Responsibilities

Technical Deployment & Customization

• Design, implement, and deploy custom integration workflows, data pipelines, and automation logic for enterprise customers.
• Extend and adapt Mosaic’s integration framework (NestJS, TypeORM, Redis, Postgres) to meet customer-specific requirements.
• Own deployments in restricted or air-gapped environments, ensuring performance, data isolation, and reliability.

Customer Implementation Leadership

• Lead end-to-end technical onboarding for complex enterprise accounts — from environment setup to go-live.
• Collaborate directly with customer engineering and IT teams to diagnose, troubleshoot, and resolve integration or infrastructure issues.
• Define and execute proof-of-value (POV) deployments that demonstrate Mosaic’s impact and scalability.

Cross-Functional Collaboration

• Partner with Product to surface patterns in customer requests that inform roadmap priorities.
• Work with Engineering to improve integration toolkits, deployment automation, and observability features.
• Coordinate with Customer Success to ensure smooth handoffs, clear documentation, and long-term adoption.

Continuous Improvement & Enablement

• Develop reusable templates, scripts, and internal tooling to streamline future deployments.
• Document deployment architectures, integration blueprints, and debugging best practices.
• Mentor junior engineers or customer-facing teammates on Mosaic’s technical architecture.

Qualifications

• Education: Bachelor’s degree in Computer Science
• Experience: 5+ years in a technical role (Software Engineering, Implementation Engineering, or Technical Consulting).
• Technical Depth:
  • Strong proficiency in Node.js / NestJS, REST APIs, SQL, and data modeling.
  • Familiarity with Redis, Postgres, and containerized environments (Kubernetes, Docker).
  • Experience with ERP, HRIS, or financial system integrations (e.g., NetSuite, Deltek, QuickBooks Desktop).
• Problem Solving: Proven ability to debug distributed systems and design scalable integration architectures.
• Communication: Comfortable translating technical challenges into clear, actionable solutions for non-technical stakeholders.
• Execution: Hands-on, autonomous, and able to lead projects from inception through deployment.
• Mindset: Thrives in fast-moving, ambiguous environments where ownership and accountability matter.

Why Join Mosaic?

• High Impact: Deploy technology that changes how enterprises plan, manage, and scale their workforce.
• Deep Technical Ownership: Work directly in code — not just configure systems — and ship meaningful solutions to real customers.
• Cross-Functional Exposure: Operate at the intersection of Engineering, Product, and Customer Success.
• Growth & Learning: Build expertise in enterprise-scale integrations, data reliability, and AI-driven automation.
• Benefits: Competitive compensation, meaningful equity, health coverage, and a flexible remote-friendly culture.

At Mosaic, FDEs are engineers first — customer champions always.

You’ll own the deployment, shape the solution, and directly impact how the world’s most innovative companies run their businesses.