Summary

As a member of the technical team, the IT Intern will assist the Sr. IT Administrator with a variety of tasks to ensure that Plus One's daily operations are smooth and secure.

Essential Functions

1. Install and configure hardware and software components to ensure useability
2. Diagnose and repair Tier 1 Desktop Support issues
3. New user desk setup
4. Repair or replace damaged hardware
5. Install and upgrade anti-virus software to ensure security at the user level
6. Provide support to users: be the first point of contact for error reporting
7. Establish good relationships with all departments and colleagues
8. Conduct daily backup operations
9. Manage technical documentation
10. Assist with miscellaneous tasking during implementation stages of projects
11. Image PCs using premade scripts
12. Assist with Tier 1 connectivity issues
13. Cable offices/cubicles as needed

Required Education and Experience

A student who is a junior or higher, has at least a 3.5 GPA, currently studying information technology, cyber security, or a related field.