PrivacyHawk is a privacy app that makes opting out, unsubscribing, and deleting your data from thousands of companies easy. We are passionate about user privacy and an individual’s right to control their data. This is a venture-backed startup so we are looking for people who are interested in joining a technology startup on the ground floor and gaining experience with how technology companies work. Please visit PrivacyHawk.com or @privacyhawk on Instagram and Facebook for more information about the company.

About The Role

Part-time on weekends with potential to become Full-Time
Read and respond to customer and technical support inquiries
Monitor support inbox in real time
Categorizing support tickets based on inquiry
Build out templates for common questions and answers to those questions
Escalate tickets to necessary teams and monitor the progress of tickets with the teams
Mark tickets with status i.e. resolved, canceled, waiting for support, etc.
Report any bugs to QA / Dev team with detailed descriptions
Timely Response to support tickets - ideally within an hour within working hours
Write FAQ documentation and guides for customers to use as a reference

Benefits

Salary is $15 USD /hr (along with generous bonuses), we offer a stipend for healthcare and stock options.

Qualifications - Requirements (some experience is preferred):