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Technical Customer Support Specialist

PrivacyHawk

PrivacyHawk

IT, Customer Service
Mexico
Posted on Tuesday, June 11, 2024

About PrivacyHawk

PrivacyHawk is a privacy app that makes opting out, unsubscribing, and deleting your data from thousands of companies easy. We are passionate about user privacy and an individual’s right to control their data. This is a venture-backed startup so we are looking for people who are interested in joining a technology startup on the ground floor and gaining experience with how technology companies work. Please visit PrivacyHawk.com or @privacyhawk on Instagram and Facebook for more information about the company.

About The Role

  • Part-time on weekends with potential to become Full-Time
  • Read and respond to customer and technical support inquiries
  • Monitor support inbox in real time
  • Categorizing support tickets based on inquiry
  • Build out templates for common questions and answers to those questions
  • Escalate tickets to necessary teams and monitor the progress of tickets with the teams
  • Mark tickets with status i.e. resolved, canceled, waiting for support, etc.
  • Report any bugs to QA / Dev team with detailed descriptions
  • Timely Response to support tickets - ideally within an hour within working hours
  • Write FAQ documentation and guides for customers to use as a reference

Benefits

Salary is $15 USD /hr (along with generous bonuses), we offer a stipend for healthcare and stock options.

Qualifications - Requirements (some experience is preferred):

  • 2+ Years of Consumer Technical Support Experience
  • Fluent in American-style English (both spoken and written)
  • Access to an Apple iPhone
  • Laptop and Reliable Internet Access
  • Positive Attitude
  • Excellent Written and Oral Communication
  • Strong organizational skills
  • 2+ years with Zendesk experience or a similar platform but prefer Zendesk