Help us transform privacy protection, one email at a time.

PrivacyHawk is on a mission to empower people to take control of their data. We’re searching for a strategic, creative, and analytics-driven Senior Email & Communications Manager to lead user communications across email and push. If you’re as comfortable planning lifecycle strategy as you are building flows in-platform, this role is for you.

About the Company

We’re a venture-backed startup building a consumer privacy app that helps users regain control of their personal information. By simplifying and automating data removal, we’re on a mission to make digital privacy accessible for everyone. Details about our company name will be shared during the interview process.

About the Role

You’ll fully own the strategy and execution of lifecycle and transactional messaging across the user journey, from onboarding to winback, from product updates to re-engagement nudges. Your goal: drive activation, boost retention, and bring users back with communications that resonate.

You’ll review the performance of existing communications, spot opportunities to improve them, and lead the development of new journeys and campaigns. You’ll collaborate with designers, coders, and proofreaders to bring each message to life and ensure every flow is logical, effective, and on brand.

You’ll work closely with the Analytics team to uncover insights and measure impact, and with Product, Design, and Engineering to align messaging with new features, user behavior, and growth goals.

What You’ll Do

• Own the messaging strategy across the customer journey

Plan and maintain the roadmap for lifecycle and transactional communications, from onboarding to winback and everything in between.

• Build and optimize communication flows

Create and manage journey logic using behavioral triggers, segmentation, and conditional rules, directly in platforms like Iterable and SendGrid. Propose new touchpoints and improve existing ones based on performance and insights.

Lead cross-functional execution

Brief and collaborate with designers, coders, and proofreaders to bring campaigns to life. Ensure messaging is clear, consistent, and aligned with product and marketing goals.

• Leverage analytics to improve performance

Work closely with the Analytics team to track engagement, conversion, and retention. Use data to inform strategy, test hypotheses, and prioritize optimizations.

• Stay sharp on tools and trends

Keep up with best practices in lifecycle marketing, experimentation, personalization, and platform capabilities. Always looking for new ways to raise the bar.

What We’re Looking For

Experience & Expertise

• 3–5+ years managing high-impact email marketing and lifecycle communications, ideally in a fast-paced B2C environment.
• Proven success planning, executing, and optimizing campaigns that drive real business outcomes, not just clicks.
• Hands-on experience with major platforms like Iterable, Braze, SendGrid, or similar.
• Skilled in segmentation, personalization, automation, and journey logic for lifecycle campaigns.

Technical & Creative Skills

• Strong messaging instincts. You know how to brief effective copy, give clear feedback, and make communications resonate.
• Familiar with email structure and layout. You can QA templates, catch inconsistencies, and collaborate smoothly with coders and designers.
• Analytical thinker. You’re comfortable reviewing dashboards, spotting trends, and turning insights into action.
• Curious and iterative. You like testing, learning, and improving what’s already working.

Professional Strengths

• Strategic thinker and hands-on doer. You see the big picture but love making things happen.
• Self-motivated and reliable. You take ownership of your work, communicate proactively, and stay organized in a remote, fast-moving startup environment.
• Collaborative and positive. You work well across teams and communicate with clarity and empathy.
• Ready to own your area and drive results.

Perks & Benefits

• Competitive salary + performance bonuses
• Generous stock options—be part of our success
• Healthcare stipend
• Unlimited paid time off
• 100% remote—work from anywhere!
• Meaningful impact: help shape the future of privacy protection