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Head of Product Design, UX



Product, Design
Multiple locations
Posted on Thursday, June 13, 2024

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:


Job Summary:

We are looking for a visionary Head of Product Design to steer the creative direction of our B2B Identity Verification SaaS products.

The ideal candidate will combine exceptional design skills with a deep understanding of digital products to enhance user satisfaction and drive business success.

Job Duties:

  • Use UX to influence strategic decision-making, communicate strategic concepts, and facilitate understanding

  • Foster divergent design thinking and shepherding radical ideas that can truly evolve products and organizational transformation

  • Manage a UX team and the UX backlog effectively, with clear priorities outlined for the quarter/specific sprint using tools like JIRA. Report the status of the work in progress to stakeholder leadership through Monthly Business Reviews.

  • Drive and evolve the UX discovery process to uncover needs and insights through UX research activities such as contextual inquiry, journey mapping, and competitive analysis, which will inform the design solutions.

  • Create intuitive user interface designs while insisting on the highest standards and successfully defend these designs in reviews with stakeholders in product, engineering, and GTM leadership across the organization.

  • Write effective documents including one-pagers outlining UX milestones to improve CSAT or NPS scores, collaborating with cross-org partners.

  • Discern repeating patterns to recommend common UI services that can be leveraged across products.

  • Help uplevel the team with UX skill training, share best practices on scaling impact, and host team events to build an inclusive culture.

  • Develop and present user flows, wireframes, and prototypes to communicate concepts and align stakeholders on proposed design solutions.

  • Conduct and oversee formative UX research to shape design decisions and measure the effectiveness of designed solutions.

  • Ensure that what is designed and released is of the highest quality, is well-tested and enhances the overall user experience.

  • Stay ahead of developments in the Identity and UX design space, and use this deep expertise as an input to help craft the north star strategy for products with a path to incremental transition from current state.

Minimum Job Requirements:

  • Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.

  • 10+ years of experience in product design or UX.

  • 5+ years of experience leading design projects and managing people or teams.

Preferred qualifications:

  • Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field.

  • 7 years of experience working in a complex, cross-functional organization.

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos: