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Head of Community

Stocktwits

Stocktwits

New York, NY, USA · Remote
Posted on Saturday, June 1, 2024

DISCLAIMER: There may be incorrect openings posted on third party websites. Be advised that all of our current openings are posted on our Careers page - check that out to stay in the know!

About Us

Stocktwits is a leading social network and community of individual investors and traders. Our mission is to provide the platform to host the global conversation for investors and traders of all types of assets, styles and experience levels to connect, learn, profit and have fun.

From our beginnings as inventors of the cashtag (e.g. $TSLA), Stocktwits has grown to millions of members and become the defining voice of “social finance.” Stocktwits is the only place to get a pulse on the markets and ideas you care about.

Our community continues to grow rapidly and we are looking for passionate team members to join us as we reimagine the future of financial media, investing & trading services and the tools for the next generation.

Head of Community

New York, United States, or Remote

About Us

Stocktwits is a leading social network and community of individual investors and traders. Powered by our mission to help investors improve returns, we aim to provide the community, data, and content necessary for investors to connect, learn, profit, and have fun.

From our beginnings as inventors of the cashtag (e.g. $TSLA), Stocktwits has grown to millions of members and become the defining voice of “social finance”. Stocktwits is the only place to get a pulse on the markets and ideas you care about.

Our community continues to grow rapidly. We are looking for a passionate, experienced community wizard to lead the charge. The candidate MUST absolutely live, breathe, and sleep financial markets. The candidate must also be super passionate about building communities and have a proven track record in doing so.

The Role

In this role, you will be responsible for growing, fostering, and managing the Stocktwits community. You will act as an internal and external advocate for the Stocktwits community. You will report directly to the President & GM.

What You’ll Do

  • Set the vision for what the best investing community should look like. Ensure Stocktwits provides the content, conversation, and insights that attract investors of all skill levels and investing styles.
  • Build and manage relationships with influencers and financial media personalities.
  • Communicate insights and trends from our communities to external stakeholders such as financial media personalities and B2B partners.
  • Create and maintain a welcoming environment that members can trust, enjoy, and recommend to others.
  • Act as a voice of the Community by communicating feedback and member problems internally to help identify and build key supporting features/functionality.
  • Drive key Community metrics such as user engagement, retention, and user satisfaction.
  • Monitor the community and conversations to keep negative actors out and foster best practices for existing members.
  • Lead the promotion and execution of in-person and virtual community events.
  • Perform other duties as assigned.

What You’ll Need

  • Proven track record of scaling and fostering online communities.
  • Passion for financial markets and various areas of investing. Knowledge of trading and technical analysis would be a strong plus.
  • Experience in collaborating with influencers and financial media personalities.
  • Experience detecting and mitigating spam and other online vulnerabilities. Ability to review sensitive content and demonstrate good judgment in resolving issues and representing a brand.
  • Desire to creatively engage and grow an existing organic community.
  • Ability to triage and escalate issues as needed.
  • Well-versed in social media platforms, techniques and methods.
  • Organizational and project management skills with a demonstrated ability to balance numerous projects while meeting tight deadlines.
  • Attention to detail.
  • Effective interpersonal skills, particularly in building relationships and working collaboratively both internally and externally.
  • Comfortable working in a fast-paced environment with changing priorities.
  • Proficient in English with strong written and verbal communication skills (grammar & syntax).
  • Willing to join meetings or take calls outside of normal business hours.

Qualities We Look For

  • Craftsmanship: Simply put, you give a shit about the work you do and have empathy for who you do it with and for.
  • Always Learning: Your thirst for knowledge, new challenges and bettering yourself never ends personally and professionally.
  • Impactful: You want to make an impact at scale and recognize that consistent, regular execution is how you get there. As we like to say, small wins equal big things!
  • Hunger for Success: You bring a deep desire to succeed with a sense of controlled urgency.

Benefits and Perks!

  • A competitive salary.
  • Truly unlimited PTO and sick leave: Take that trip you’ve been planning!
  • Remote-work flexibility: Work from the comfort of your home or our gorgeous NYC office.
  • Fully paid for comprehensive health care (medical, dental, vision): We are, quite literally, fully invested in your health and well-being!
  • Mental health benefits: Take advantage of a TalkSpace membership paid for by Stocktwits.
  • 401k with company match up to 4%.
  • Stock options: You’ll have a meaningful stake in our success.
  • Generous WFH stipend: Set up your home office for maximum daily comfort!
  • Additional memberships and perks.

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

StockTwits is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. Any listed salary range is just one component of our total compensation package. If you have questions on compensation packages at Stocktwits, please ask your recruiter.

StockTwits is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that women and other minority groups typically apply only if they meet 100% of the criteria listed. At Stocktwits, we are dedicated to fair play, and we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.